Grief and Loss Support Services for Health Professionals
Red Nose offers specialised, free-of-charge bereavement support for anyone affected by the sudden and unexpected death of a baby or child, including those impacted by pregnancy loss, stillbirth, neonatal death, or sudden unexpected infant death (SUDI). As a healthcare professional, you may encounter patients who are in need of this support, and we are here to help you guide them through this incredibly difficult time.
By referring families to Red Nose, you can ensure they receive the compassionate, tailored support they need to navigate their grief. We are here to assist you in providing the care and resources necessary for both your patients and their loved ones during this challenging period.
Our Commitment to Support
At Red Nose, we understand that grief is deeply personal. Our dedicated team is available nationwide to provide tailored support to those navigating the loss of a baby or child. We are committed to offering compassionate, ongoing assistance, helping families through every stage of their grieving journey.
Accessing Our Services
We offer multiple channels to access support, ensuring help is available when it’s needed most. These services are designed to assist both those directly affected and professionals seeking guidance for their patients.
Comprehensive Support Offerings
Our support services are diverse, catering to the varied needs of grieving families. As a healthcare provider, you can refer patients to the following resources:
24/7 Peer Support Line
Access immediate support from those who understand the grieving process.
24/7 Support Line 1300 308 307
Online Community Support
Engage with others through live chat or join our supportive Facebook groups.
Peer & Family Support Groups
Offer in-person and online support groups for parents, families, and friends.
Hospital to Home Program
This outreach program supports bereaved parents within 3-months of their loss, including stillbirth, neonatal death, & SUDI.
The Treasured Babies Program
Provides burial clothing, memory boxes, and caskets to help families create meaningful funeral arrangements for their baby.
Who Can Access Our Services?
Our services are available to anyone affected by the death of a baby or child.
This includes:
- Parents: Those who have experienced miscarriage, stillbirth, neonatal death, SIDS, or other sudden causes of death in infancy or early childhood.
- Families: Siblings, grandparents, and extended family members. Healthcare Professionals: We also offer support for those who care for grieving families, including hospital staff, first responders, and social workers.
- Friends & Colleagues: Offering support to those who are mourning alongside the immediate family.
Specialised Counselling and Support Programs
Red Nose offers a range of specialised services to support individuals and families:
- Counselling: Available for individuals, couples, and families via in-person, phone, or video sessions,
- Support Library: Our online library is filled with helpful resources to guide grieving families.
- Treasured Babies Program: We provide burial clothing and caskets to families for use during funeral arrangements.
- Remembrance Events: We hold annual events to honour and remember the lives of lost babies and children.
- Newsletters: The Guiding Light newsletter provides insights, coping strategies, and stories of hope from other families.
To arrange a referral or learn more, contact our 24/7 Red Nose Grief and Loss Support Line at 1300 308 307
Understanding the Australian Charter of Healthcare Rights
Red Nose adheres to the Australian Charter of Healthcare Rights to ensure that every person accessing our services is treated with respect, dignity, and care. The Charter outlines essential rights, including the right to:
- Be treated with respect
- Have privacy protected
- Receive safe, high-quality care
- Be fully informed about healthcare options
As a healthcare professional, you can trust that Red Nose follows these principles, ensuring that families receive the support they deserve in a safe and compassionate environment.
For more information on the Charter or how it applies to our services, please visit here or contact us directly at 1300 998 698.
Supporting Diverse Families Through Loss
Every family’s grief is shaped by culture, community, and identity. This section offers practical, culturally responsive resources to help you support diverse families—including First Nations, refugee and migrant communities, rural and remote families, and young parents.
Whether you’re preparing for a tender conversation or aiming to provide more inclusive care, these tools offer guidance grounded in respect and understanding.
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