Red Nose Live Chat is a free and confidential online chat service. It provides peer support for parents, families, or anyone affected by the death of a baby or child.

Our trained peer supporters are available via webchat to provide support, guidance, and understanding in real-time. Whether you’re a parent, grandparent, sibling, or friend — we’re here to listen and help.

You can talk with us about your grief, ask questions, or simply connect with someone who understands. We also support extended family members who want to know how to best support their loved ones.

Who Is the Service For?

Our Live Chat is open to:

• Parents and carers grieving the death of a baby or child
• People impacted by miscarriage, stillbirth, or pregnancy loss
• Family and friends who want to support someone through grief
• Anyone wanting to learn more about Red Nose’s bereavement support services

When Is Live Chat Available?

(All times shown are Melbourne/Sydney – AEST)

• Monday: 7:00pm – 9:00pm
• Tuesday: 11:00am – 2:00pm
• Wednesday: 11:00am – 2:00pm
• Thursday: 7:00pm – 9:00pm

During these hours, you can connect with us from anywhere in Australia for free online grief support.

How It Works

• Click the Live Chat icon during opening hours
• You’ll be connected to a Red Nose peer supporter in real-time
• You can remain anonymous if you choose
• We’ll listen, support, and guide you to any additional services you might need
  

Need support outside of Live Chat hours?
You can call our 24/7 Support Line on 1300 308 307 to speak with someone at any time, day or night.