Red Nose Live Chat is free and confidential online grief support. Through our online chat service, trained peer supporters provide support for parents, families, or anyone affected by the death of a baby or child.
Our peer supporters are available via webchat to offer support, guidance, and understanding in real time. You can talk with us about your grief, ask questions, or simply connect with someone who understands.
Whether you’re a parent, grandparent, sibling or friend, we’re here to listen and help. We also support extended family members who want to know how to best support their loved ones.
Who can use our online grief support chat?
Live Chat is open to:
- Parents and carers grieving the death of a baby or child
- People impacted by miscarriage, stillbirth, or pregnancy loss
- Family and friends who want to support someone through grief
- Anyone wanting to learn more about Red Nose’s bereavement support services
When is Live Chat available?
During these hours, you can connect with us from anywhere in Australia for free online grief support.
- Monday7:00 PM – 9:00 PM (Melbourne time)
- Tuesday11:00 AM – 2:00 PM (Melbourne time)
- Wednesday11:00 AM – 2:00 PM (Melbourne time)
- Thursday7:00 PM – 9:00 PM (Melbourne time)
Outside these hours, call our 24/7 Support Line on 1300 308 307.
How does Live Chat work?
- Click the Live Chat icon during opening hours
- You’ll be connected to a Red Nose peer supporter in real time
- You can remain anonymous if you choose
- We’ll listen, support, and guide you to any additional services you might need
Frequently asked questions about our online grief support chat
Is Red Nose Live Chat free?
Yes. Red Nose Live Chat is free and confidential online grief support, and you can connect with us from anywhere in Australia.
Who can use Live Chat?
Live Chat is open to:
• Parents and carers grieving the death of a baby or child
• People impacted by miscarriage, stillbirth, or pregnancy loss
• Family and friends who want to support someone through grief
• Anyone wanting to learn more about Red Nose’s bereavement support services
When is Live Chat available?
Live Chat is available (Melbourne/Sydney time):
• Monday: 7:00pm – 9:00pm
• Tuesday: 11:00am – 2:00pm
• Wednesday: 11:00am – 2:00pm
• Thursday: 7:00pm – 9:00pm
How do I start a chat with a peer supporter?
Click the Live Chat icon during opening hours and you’ll be connected to a Red Nose peer supporter in real time.
Can I stay anonymous on Live Chat?
Yes. You can remain anonymous if you choose.
What can I talk about on Live Chat?
You can talk with us about your grief, ask questions, or simply connect with someone who understands. Our trained peer supporters offer support, guidance, and understanding, and we’ll guide you to any additional services you might need.
Can I use Live Chat if I’m supporting someone who is grieving?
Yes. Live Chat is open to family and friends who want to support someone through grief. We also support extended family members who want to know how to best support their loved ones.
Can I get support after miscarriage, stillbirth or pregnancy loss?
Yes. Our online grief support chat is open to anyone impacted by miscarriage, stillbirth, or pregnancy loss, as well as parents and carers grieving the death of a baby or child.
What if I need support outside Live Chat hours?
You can call our 24/7 Support Line on 1300 308 307 to speak with someone at any time, day or night.
Is Red Nose a registered charity?
Yes. Red Nose is a registered charity with the Australian Charities and Not-for-profits Commission (ACNC). You can view our charity profile on the ACNC website.
Need support outside of Live Chat hours?
You can call our 24/7 Support Line on 1300 308 307 to speak with someone at any time, day or night.
