The Red Nose 24/7 Support Line provides compassionate, immediate support to families affected by the loss of a baby or child. This vital service connects families with trained peer supporters who have personal experience with grief, offering understanding and comfort during one of the most difficult times in their lives.
If you have encountered a client or family who are in urgent need of support the 24/7 Support Line is available anytime, ensuring that no one has to face their grief alone, no matter the hour.
We encourage you to refer families who need immediate assistance or ongoing support to this essential service.
Simply direct them to call 1300 308 307, where they will be connected to a trained peer supporter.
How the 24/7 Support Line Can Help
- Immediate Support: Families can access peer support right when they need it most. Whether they are struggling with the shock of loss or navigating early stages of grief, our peer supporters are available to offer guidance and comfort.
- Peer Support: Our trained peer supporters have personal experience with loss and can provide families with a compassionate, understanding ear. This connection can be incredibly helpful for parents and families who may feel isolated or uncertain.
- Emotional Guidance: Families will receive support in processing their grief and finding ways to cope in the immediate aftermath of loss. Our peer supporters can also help families understand what resources and services are available to them.
- Nationwide Availability: Our 24/7 Support Line is accessible to families across Australia, ensuring that no matter where they are, they can receive the support they need.
- Confidential and Free: This service is confidential and free of charge, making it accessible to all families, no matter their situation.
How to Refer a Family to the 24/7 Support Line
If you are working with a family that is in need of immediate grief support, we encourage you to refer them to the Red Nose 24/7 Support Line.
Simply direct them to call 1300 308 307, where they will be connected to a trained peer supporter.
Additional Resources for Families
While the 24/7 Support Line provides immediate assistance, we also offer a range of other services to support families as they navigate their grief journey. These include counselling, support groups, and our Hospital to Home Program, which provides outreach support following a loss.
- Learn more about Counselling and Grief Support
- Explore our Peer and Family Support Groups
- Discover the Hospital to Home Program
Contact Us
If you need further information or assistance in referring a family to the 24/7 Support Line, please don’t hesitate to contact us. We are here to support you in supporting grieving families.
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