Working with grieving clients

How to care? What to say? Tips for dealing with distressed and grieving clients.

Grief comes in many forms. It may be the result of a relationship breakdown, the death of a loved one, the loss of a job, or a sudden illness.

It is the normal and inevitable response to loss – but it can be an uncomfortable topic and many people don’t know what to say or do and are terrified of saying the wrong thing.

Dealing with distressed and grieving clients can be challenging and confronting. This tailored training program will equip your team with the confidence to sensitively work with distressed clients.

Learning outcomes

  • Understand how people react when grieving and how to sensitively respond
  • Learn how best to communicate with distressed clients
  • Develop strong relationship management skills to solidify the client-business relationship
  • Understand the limits of your role and your duty of care
  • Develop strategies for self-care and create a supportive team culture for teams regularly working with distressed clients.

Who should attend?

This workshop is designed for professionals who regularly deal with distressed clients, and will provide your team with real skills and strategies forinteracting with clients experiencing grief and bereavement.


The cost for the workshop varies depending on the size of the group and location.

Contact our Grief and Loss team for more details.

Contact our Grief and Loss team for more details

Cancellation policy

  • You are eligible for a full refund if cancellation occurs 14 days prior to training.
  • 30% of the training costs will be charged if cancellation occurs between 7-14 days prior to training.
  • No refund will be provided for cancellations within 7 days prior to training.